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Advanced Services

Collaboration Services

Stay connected with unified collaborative services.

Ensuring that business devices and applications are as accessible and as easy to use as personal devices is key in today’s communication, delivering the user experience that enables employee productivity while ensuring your customers are informed and cared for in real time.

As organizations are embracing mobile, social and video solutions in everyday business, OneNeck® IT Solutions, with our partner Cisco, is here to provide world-class collaborative services that bring people together and enable them to achieve extraordinary things.

Accelerate Your Business

We can help you accelerate your business through consultative planning, solution development and deployment services that help you optimize IT service and continually enhance performance, availability and security.

Deep Bench of Expertise

With hundreds of collaboration deployments under our belt in almost every industry, our subject matter experts make sure you have access to the latest technology and knowledge across your entire environment.

Your Trusted Advisor

We are committed to providing you with independent, unbiased evaluations and recommendations ensuring you have the right technology, the right platform, at the right time.

Cisco Unified Communications

Cisco Unified Communications (UC) combines multiple forms of business communications into a single unified solution, helping you communicate more efficiently and effectively while saving time and money. Cisco UC transparently integrates voice, video, data, security and mobility into a single, smart and affordable communications solution.

Cloud Services

  • Cisco SparkSpark is an app-centric, cloud-based service that provides a complete collaboration suite for teams. It allows you to create, meet, message, call, care, whiteboard and share in one continuous workstream regardless of whether you're together or apart. Spark is a simple, secure, complete and open service that enables people to work seamlessly.
  • Cisco WebEx—Today’s organizations need better ways to communicate and collaborate without increasing costs or reducing the effectiveness of human interaction. The Cisco WebEx™ technology platform for collaboration and communication can help you meet today’s challenges and continue to address future needs.
  • Hybrid Cloud Services—Can't decide if cloud or premise is the right solution for you? How about both? Cisco allows for seamless integration between its premises and cloud-based collaboration solutions.

Customer Care (UCCE, UCCX, PCCE)

  • Cisco Unified Contact Center Express (UCCX) delivers a highly secure, highly available, sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive solution is intended for both formal and informal contact centers in midmarket, enterprise branch and corporate departments.
  • Cisco Unified Contact Center Enterprise (UCCE) helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.
  • The Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations.

Video Collaboration

Video collaboration is crucial in connecting with people in their ecosystems. We provide an intelligent approach to video collaboration as a simple extension of your UC environment. It is intuitive to use and connects your organization from anywhere.

Collaborate with anyone at anytime with a touch of a button. It's tightly integrated with Cisco UC. It works with your existing deployment strategy whether on premises, in the cloud or a hybrid solution. It just works.

Video solutions include: Jabber, WebEx conferencing, CMR (Collaboration Meeting Room), Spark and room-based systems.

Collaboration Endpoints

Choice in endpoints is an important part of today’s mobile workplace. Whether you simply need IP phones or a more complex network of web, mobile and desktop clients, we’ll work with you to bring affordable endpoints to your organizations that improve productivity and the user experience. Whether your endpoints are video endpoints for rooms, immersive room endpoints, physical phones, virtual phones, personal video endpoints or smartphone clients, we have you covered.

Managed Collaboration

Ensuring the availability of your collaboration solution is the lifeline of your business. With OneNeck’s continuous monitoring, management and proactive ongoing support, you’ll rest easy and put your company on the path to success when it comes to collaboration.

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