IT Solutions for the Healthcare Industry

The healthcare industry faces unique challenges that require 24/7 access to data and uncompromising reliability, making technology the foundation of exceptional patient experience and real-time access to tools and information for providers.

OneNeck has wide-ranging experience providing healthcare IT solutions that improve performance, increase collaboration and optimize costs. For hosting needs, whether utilizing our HIPAA-compliant ReliaCloud to manage your cloud needs, collocating your equipment at our industry-leading data centers or setting up an on-premises system, we have you covered. Additionally, we provide a broad spectrum of managed and professional services so you can focus on what you do best, patient care and customer satisfaction.

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Hosting Solutions for Healthcare

We recognize organizational data, and that of your patients and industry partners, are amongst your most essential resources, as customers trust you to safeguard their private information. The cost of compromising this data, whether through a breach or other disaster, would be devastating from reputational, compliance and financial perspectives. We offer several options for hosting your critical data:

Cloud– Public, private or hybrid, wherever you wish to store your data, we ensure that it is easily accessible and continuously secure. The benefits of a cloud-first strategy include scalability, security, reliability and reduction in infrastructure costs.
Hybrid– We provide resilient solutions that seamlessly combine cloud and on-premises options so you can continue to utilize your current infrastructure while taking advantage of the speed and versatility of the cloud.
Colocation– OneNeck’s top-tier data centers are cost-effective, provide 24/7 support and are secure from manufactured or natural disasters. Our services offer the benefits of owning your hardware while using our facility’s power, cooling and network infrastructure.
On-Premises– Our team will work with you to find solutions to keep your data on-site while ensuring it is accessible, secure, properly backed up and restorable. From hardware installation to setup and deployment, our team is there to ensure the job is done right.

Healthcare IT Managed Services

The correct IT infrastructure is only part of the solution. Organizations need experience, understanding and practical know-how to maximize the benefits of their environments. Our healthcare IT managed services allow clients to spend less time and money on day-to-day IT tasks while our engineers provide expert management over your network, servers, databases and applications. We ensure your IT systems are fully functional and provide 24-hour user support.

Microsoft 365 Cloud Services– We take modern work beyond just licensing and deployment in the cloud. Our Microsoft cloud services include managing all aspects of your hybrid environment, including on-prem solutions, Azure and Microsoft 365. Our Microsoft-certified experts help plan, design and migrate your workloads, and then work with your team to support your investment.
Disaster Recovery– We prepare you for unexpected data loss or corruption due to natural or man-made causes. Through extensive partnerships that include HPE, Cisco, Commvault and more, we ensure you are equipped with industry-leading hardware, software and technical support.
Database Management– Database management is complex, resource-intensive and often requires significant numbers of experts to maintain at an optimal level. Our team provides you with an array of administrative services, including backups, patching, user creation, access control, performance tuning and regular health checks.
SaaS– Whether you are looking to begin using new software or have a deep bench of applications currently deployed, our team ensures everything remains up to date, runs effectively, and your data is safe and secure.

Healthcare Security and Compliance

We know the importance of securing customer data, especially with clients in the healthcare industry, and we are committed to providing customers with security services that meet stringent compliance requirements.

Security– A secure network is vital for today’s rigorous compliance standards, and at OneNeck, we know this is based on best practices, proven frameworks and experience. Through cultivated partnerships with industry leaders, we design, implement and manage secure and effective IT infrastructures, allowing you to confidently use collaborative technology to increase productivity while maintaining security, privacy, and data compliance.
Compliance– We complete an annual 3^rd-party accredited attestation on our information security program related to HIPAA and HITECH. We leverage ISO/IEC 27001:2013, which specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system. Additionally, we complete annual attestations for SOC1 Type II, SOC2 Type II, and PCI to further validate our commitment to a secure environment and maintain a robust risk management program.

Maximizing Productivity in Healthcare

Our comprehensive approach to healthcare technology enables your organization to be more productive. It enhances team coordination and collaboration, allowing for improved workflow management and more efficient decision-making and organization-wide action.

Coordination and Collaboration– We deliver improved data sharing, networking, and cybersecurity while supporting remote work through our trusted, longstanding partnerships. In addition, we provide proven solutions that make collaboration with team members more accessible and efficient, whether located in the office next door or around the globe.
Data Management– Our team leverages high-performance cloud computing and advanced technologies, such as AI, for data analysis and management while ensuring this crucial information is only accessible to those who need it. Knowing your data is appropriately managed means you spend less effort finding where and what your data is and more time discovering how it can be used most effectively.

Customer Experience

Customers have become increasingly sophisticated and expect consistent levels of user experience, whether they are shopping for household items or seeking access to medical records. We help ensure that you securely provide your clients with services that enhance their experience and overall satisfaction.

Virtual Care– Whether booking appointments, coordinating follow-ups or seeing patients remotely, we ensure your team can dependably offer efficient and effective options. We provide collaborative solutions to make virtual consultations smooth and secure.
Electronic Medical Records– We ensure your electronic patient information is easy to access but available only to those permitted to have it. This strict authorization provides patients, partners and your team with secure and reliable access to all necessary patient records, creating the ability to utilize, report, and analyze data from anywhere.
Bridging the Gap Between Customer Experience and IT– We recognize all healthcare organizations have limited resources and are constantly navigating choices on investing in customer experience or IT. OneNeck’s professional business-focused approach to technology solutions ensures that your IT investments enhance the backend of your operations while simultaneously creating superior end-user experiences.

Proven Experience in Healthcare IT Solutions

Des Moines Orthopedic Surgeons (DMOS) Case Study– Realizing cost savings with cloud services. When DMOS decided to move its critical data to the cloud, it selected OneNeck’s ReliaCloud® platform.
MercyOne Newton– Iowa-based MercyOne Newton Medical Center needed to balance delivering the essential IT infrastructure to support daily operations with the economic realities of the industry. Facing budget constraints and an exodus of tech talent, the hospital needed a cost-effective, reliable way to keep its technology updated and provide support staff to manage it.
Clinical Reference Laboratory– A clinical reference laboratory specializing in testing services needed a solution to increase network availability and reliability. With a tight deadline looming, OneNeck provided installation and configuration that increased network speed by 20%.
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Customer Testimonial

“I tell everyone that I talk to how much I love the OneNeck data center. It was really well engineered. The facility is great – it’s really the engineer’s paradise – from no water in the data rooms, cooling, acceptable noise level, and no outages to speak of.”

Alex Bokody

National Director of IT / UniPath

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