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Press Release

OneNeck® IT Solutions achieves Net Promoter Score of 65

February 07, 2014

SCOTTSDALE, Ariz. (Feb. 7, 2014)–OneNeck® IT Solutions, an end-to-end IT solutions and cloud hosting provider, has earned a Net Promoter Score (NPS®) of 65 the company announced today. The survey is an industry-standard metric used to gauge the loyalty of a company’s customer relationships. The NPS of 65 is the collective score of the former TDS Hosted & Managed Services companies; it now becomes the baseline for OneNeck IT Solutions, LLC.


The NPS methodology was developed by Satmetrix, Bain and Frederick Reichheld. Scores are determined by asking customers a simple question: “On a 0 to 10 rating scale — where 10 is “extremely likely” and 0 is “not at all likely” — how likely is it that you would recommend our company to a friend or colleague?” Based on their responses, customers are categorized into one of three groups: Promoters (9-10 rating), Passives (7-8 rating), and Detractors (0-6 rating). To calculate the NPS the percentage of Detractors is subtracted from the percentage of Promoters, resulting in the company’s overall score.


An NPS of more than 50 is considered excellent. According to Reichheld, world class companies score between 75-80 percent. Scoring an NPS score similar to OneNeck are Apple, Amazon and Southwest Airlines.


“It’s truly humbling to know that our customers are so willing to recommend us to the company’s they do business with,” said Phil LaForge, CEO of OneNeck. “This score is a testament to our team and their steadfast commitment to being accountable and dependable while delivering world-class service. It’s what distinguishes OneNeck as a preferred provider of end-to-end IT solutions.”


According to Satmetrix, the NPS is the worldwide standard for organizations to measure, understand, and improve their customer experience. A straightforward metric, NPS helps companies and employees understand and become accountable for how they engage with customers. It has gained popularity thanks to its simplicity and linkage to profitable growth. Employees at all levels of the organization understand it, opening the door to customer-centric change and improved business performance.


For more information contact: Cindy Tomlinson, associate manager of Public Relations / OneNeck IT Solutions / 608-664-4471 / cindy.tomlinson@tdstelecom.com


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