Vital Support Systems achieves Cisco Customer Satisfaction Excellence
August 28, 2013
Vital earns highest distinction partner can achieve within the Cisco Channel Partner Program.
Des Moines, Iowa (Aug. 28, 2013)—Vital Support Systems, a premier provider of network and systems solutions, today announced it has achieved Cisco Channel Customer Satisfaction Excellence. This designation, the highest given within the Cisco Channel Partner Program, is based completely on customer satisfaction.
“Vital’s commitment to customer satisfaction is the foundation of our long-standing relationship,” said Jim Thomas, director of IT Operations at Pella. “Their focus on providing outstanding service, along with a commitment to communication and building trust, are the cornerstone of the Pella / Vital relationship. They have been, and continue to be, a trusted partner.”
To earn the Cisco Customer Satisfaction Excellence designation, partners must achieve high ratings by customers where Cisco products have been installed in the last year. The ratings are in response to questions about satisfaction of both pre- and post-sales support provided by the Cisco partner. This includes repair, maintenance, and technical support.
“Receiving the Customer Satisfaction Excellence designation is truly an honor,” said Jeff Sparling, CEO of Vital. “Not only does it showcase our expertise, it also puts a spotlight on our commitment to providing outstanding customer service.”
In addition to offering network and systems solutions, Vital provides cloud infrastructure, colocation and managed services. Vital, along with sister companies VISI Inc. and OneNeck® IT Services Corp., are part of TDS Hosted & Managed Services, LLC (TDS HMS), a wholly owned subsidiary of Telephone and Data Systems.