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Press Release

TantaComm selects Vital Support Systems' ReliaCloud services

August 06, 2013

MADISON, Wis. (Aug. 6, 2013)—Vital Support Systems, a division of TDS Hosted & Managed Services, LLC (TDS HMS), announced today they have been selected to provide ReliaCloud™ and managed services forTantaComm. As part of the newly signed contract, Vital will also provide TantaComm with Internet bandwidth, transport solutions, VPN, security, patching and management.

 

TantaComm is a global innovator in customer interaction recording, compliance and quality management solutions. Many of the world's largest contact centers, service desks, inside sales teams and technology providers rely on TantaComm to help them deliver great customer experiences. Until contracting with Vital, TantaComm owned, operated and managed their own IT racks, configurations, and servers.

 

"The switch to Vital’s ReliaCloud service is about ease, cost and flexibility," said Nick Morris, vice president of Information Technology for TantaComm. "With ReliaCloud, we moved into a virtual environment that allows us to scale quickly and easily as we grow. This model, and having the option to place some of our exterior cabinets and our cloud-based suite in their facility, is a key illustration of the flexibility delivered by Vital and their ReliaCloud service. The Vital team listened to our needs, explained the options, and partnered with our company to help us meet our needs."

 

Since selecting Vital’s ReliaCloud virtual service TantaComm has moved their cloud-based suite of products into the TDS HMS data center in Fitchburg, Wis. This includes:

  • TantaComm Capture, which records customer interactions for compliance and quality management, helping clients securely manage storage, search, retrieval and playback.
  • TantaComm Centralize, which is designed for contact center operations managing multiple sites, technologies and processes. A cloud-based solution, it consolidates systems administration, recording management and storage in the cloud.
  • Long-term storage options for recorded interactions either on-premise or in TantaComm's facility or cloud.

TantaComm, also recently earned their PCI certification in Vital's ReliaCloud environment. The certification, based on the security standards of client account data, allowed TantaComm to meet industry security requirements. These are requirements that all businesses must adhere to in order to accept payment cards, and to store, process and/or transmit cardholder data.

 

"Securing PCI certification is a huge feat," says Mike Wohlenhaus, vice president of Managed Service Sales at Vital Support Systems. "Congratulations to TantaComm on this accomplishment. We are proud our ReliaCloud environment affords them this opportunity. We look forward to continuing to provide a safe and secure environment that enables them to successfully serve their customers."

 

Morris says, "The Vital team is very knowledgeable. We especially like the fact that with Vital, it's not a one-size-fits-all environment. Instead, we are starting with the services we need and we'll grow into new Vital products based on our needs."

 

Vital offers a comprehensive suite of products and services, including: managed services, planning, engineering, procurement, and installation.

 

Learn more about TantaComm and Vital Support Systems.

 

For more information contact: Cindy Tomlinson, Associate Manager—Public Relations / TDS HMS / 608-664-4471 / cindy.tomlinson@tdstelecom.com

 

About TantaComm

TantaComm is a global innovator in customer interaction recording, compliance and quality management solutions. Many of the world's largest contact centers, service desks, inside sales teams and technology providers have relied on TantaComm to help them deliver great customer experiences for the past 20 years. For more information, visit tantacomm.com.

 

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