Vital Support Systems to provide cloud services and Cisco technologies for Pella, a national window and door manufacturer.
DES MOINES, Iowa (June 5, 2013)—Vital Support Systems announced today they have signed a three-year contract with Pella Corporation to provide ReliaCloud. As a virtualized, outsourced production server environment, ReliaCloud™ becomes the new host location for Pella’s global, customer-facing website, pella.com. Vital is also implementing all of the Cisco technologies for Pella.
“Once we selected Cisco, we chose Vital as the partner of choice and their ReliaCloud service as the platform to host our global website,” said Jim Thomas, director of IT Operations at Pella. “We wanted a partner with deep technical knowledge of Cisco and the resources to implement new solutions. We had a seamless integration. And, just knowing Vital has the Master UC Certification gives us confidence in the support they can provide.”
Since integrating the Vital and Cisco solutions, Pella has received great feedback from their customers. Thomas adds, “Everything we do is focused on our customers. Since making the transition, our customer satisfaction ratings for our call center have increased by more than five percentage points.”
In addition to ReliaCloud and integrating Cisco solutions, Vital is also providing staff augmentation and managed services for Pella. From enterprise Voice over Internet Protocol (VoIP), to contact center solutions, collaboration tools (e.g., WebEx, Instant Messenger), data center, wireless LAN and more, Vital is playing a critical role in nearly all of Pella’s IT infrastructure.
“Several years ago we started working with Vital due to the expertise in networking,” Thomas said. “Since that time our relationship has grown to include a vast array of Cisco products. Vital has continued to provide the expert skills, and expertise in VoIP, we need to be successful.”
Pella Corporation offers a broad range of quality residential and commercial windows and doors for new construction and remodeling projects. Over time, the company has expanded to 65 U.S. locations, including show rooms, branches, and manufacturing sites.
“We are pleased to have been chosen by Pella for our skills, expertise, and in-depth knowledge,” says Jeff Sparling, CEO, Vital Support Systems. “We appreciate the confidence Pella has in our team. We set out to become a trusted advisor and collaborative partner. We’ve had many open discussions with Pella and will continue to work together to design the best IT solutions.”
For example, to provide an additional “best fit” solution, Vital has engaged its sister company OneNeck® IT Services to provide application management services for Pella. Vital and OneNeck are part of TDS Hosted & Managed Services, LLC (TDS HMS).
TDS HMS companies provide end-to-end IT solutions and specialize in engineering and management of IT infrastructure, including: hosted application management, managed hosting, and ReliaCloud™ enterprise cloud services. TDS HMS also owns and operates Tier 3 data centers in Iowa, Minn., and Wis.
For more information contact: Cindy Tomlinson, Associate Manager - Public Relations / TDS HMS / 608-664-4471 / firstname.lastname@example.org
About Pella Corporation
Pella Corporation is a leader in designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. As a family-owned and professionally managed privately-held company, Pella is known for its 88-year history of making innovative products, providing quality service and delivering on customer satisfaction. Headquartered in Pella, Iowa, the company is committed to incorporating new technologies, increasing productivity and practicing environmental stewardship to create satisfied customers.
Pella manufactures quality windows, patio doors and entry door systems sold through a Direct Sales Network operating Pella Window & Door Showrooms across the United States and Canada and select building materials retailers, including Lowe’s®. For more information, call 888-847-3552 or visit pella.com. Follow Pella on Twitter.com @Pella_News, on Facebook at facebook.com/pellawindowsanddoors, onPinterest.com/pellawindows and on YouTube at youtube.com/pellawindowsanddoors.
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