Microsoft 365 Support Links

Helpful Microsoft 365 Links

• Office 365 Status – for an up to date view of the health of the Microsoft Office 365 services.
• All about Office 365 Admin Center – Your introduction as your company’s Office 365 Administrator into the Office 365 portal where you manage your Office 365 services, users and licenses.
• Office 365 Admin help center – Help and guidance for everything about Office 365 with help on how to get started, how to setup and managed your Office 365 services, to help on how to train your users with lots of online videos. Just remember to call OneNeck for your billing and support escalation.
• Office 365 Community support – The Office 365 community has helpful blogs, useful content, and knowledgeable experts in the community forums to answer your questions.
• Office Help and Training – All of you Office 365 self-help and training.
• Convert a user mailbox to a shared mailbox – Microsoft Learn
• Overview: Remove a former employee and secure data

Helpful Overall Microsoft Links

• Microsoft Service Trust Portal
• Microsoft Compliance Offerings
• Microsoft Product Terms Site
• Microsoft Learn
• Microsoft Docs
• Microsoft Customer Agreement

Understanding Microsoft Billing

• Billing scenarios for one-time and select recurring purchases in new commerce experience
• Understand the different charge types in Partner Center reconciliation files
• OneNeck Microsoft CSP Invoicing and Reporting Customization

Learn About Microsoft 365 and Online Services

• Microsoft Learn
• Welcome to Microsoft 365
• Microsoft 365 documentation
• Microsoft Teams admin documentation
• Microsoft Intune product and capabilities documentation
• Microsoft Defender products and services
• Microsoft Power Automate documentation

All Users

• MS-900 Microsoft 365 Fundamentals

Microsoft 365 Administrator & Role Based

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate

Microsoft 365 Architecture

• Microsoft 365 solution and architecture center | Microsoft Learn
• Overview of Cloud Policy service for Microsoft 365
• Tenant management for Microsoft 365 for enterprise
• Microsoft Cybersecurity Reference Architectures (MCRA)
• Microsoft Teams IT architecture and voice solutions posters