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Milwaukee County

Modernizing IT to boost performance and efficiency

The Company

Milwaukee County’s mission is to provide high-quality, responsive services that enhance self-sufficiency, personal safety, economic opportunity and quality of life for its entire population.

Business Challenge

Aging hardware and not enough staff to support IT.



The Challenge

The demand for technology in Milwaukee County is ever-increasing - today they find themselves in a ‘continuous next’ culture. Enabling an agile and elastic service model to support IT innovation and digital transformation was paramount. And, like all local governments, the county is always seeking ways to better serve its citizens while operating within a tight budget.

“We knew our aging, on-premises infrastructure would be expensive to upgrade and maintain, not to mention it locked us into using equipment that would soon become outdated,” said Chris Sacho, IT Manager Milwaukee County. “It was time to explore solutions that would allow us to avoid the cost of paying upfront to deploy up-to-date infrastructure and shift to an operating expenditure model and pay only for what we need, when we need it.”

The Solution

The OneNeck solution included our enterprise-grade, highly-available and high-performing Infrastructure as a Service platform, ReliaCloud®. ReliaCloud was leveraged to run the County’s production workloads in our OneNeck data center facility located in Madison, Wis. while development/test workloads and disaster recovery is housed in a secondary OneNeck data center in Eden Prairie, Minn.

In addition, OneNeck provides robust network connectivity to all sites, manages all the infrastructure, Windows operating systems, SQL databases and backup system for the County’s leave behind/on-premises systems, which is replicated to a OneNeck facility for off-site backup.

The Results

With the OneNeck solution in place, the County could avoid the high costs associated with modernizing old systems and free their IT staff to focus on County business instead of keeping the lights on. In fact, the OneNeck solution has saved the County approximately $10 million in hardware cost avoidance and operating expenses over a five-year period.

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