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Famous Dave's

Reducing IT Spend with ReliaCloud® FLEX


Founded in 1994, Famous Dave’s is a chain of barbecue restaurants serving ribs, chicken, brisket and several flavors of barbecue sauce. There are now 152 locations in 33 states.

Business Challenge

Famous Dave’s needed to reduce their IT overhead while still ensuring their back-office IT systems were up and running.


Food and Beverage

The Challenge

Famous Dave's environment consisted of legacy hardware housed on-premises at one of their office locations. As is most-often the case with aging hardware, the costs associated with maintaining this environment were substantial and often unpredictable. In addition, too much time was spent monitoring and maintaining these systems. Their internal IT staff wasn’t able to focus on their applications and data – tools that are critical to the business.

With most of their hardware reaching end-of-life and no desire to invest capital on a refresh, Famous Dave’s decided to outsource their IT to a third-party vendor. By shifting from a CapEx to OpEx model, they could reduce their IT spend and free their IT staff to better support the business and drive their strategic initiatives.

The Solution

Famous Dave’s conducted a competitive selection process with several vendors providing input for the project.

“OneNeck took a consultative approach, providing us with options around public and private cloud as well as colocation. They walked us through each solution and helped us determine what the best fit was to help meet our business needs,” said Matt Ambuehl, Director of Information Services at Famous Dave’s.

After careful analysis with the Famous Dave’s team, it was determined that OneNeck’s hosted private cloud solution, ReliaCloud® FLEX, would meet their requirements.

The solution consisted of a fully hosted and managed Infrastructure as a Service (IaaS) platform housed in one of OneNeck’s state-of-the-art data center facilities, backed by a 100% availability SLA. To facilitate their workload migration, OneNeck’s Advanced Services team utilized Zerto’s migration tool.

“I was impressed with the attention to detail, level of communication and overall project management the OneNeck team exhibited during our migration to ReliaCloud FLEX,” said Kevin Robideau, Manager of Systems Administration at Famous Dave’s. “We were provided with full transparency, and status updates were communicated frequently, allowing us to ensure the project was implemented on time.”

The Results

By partnering with OneNeck and migrating to ReliaCloud FLEX, Famous Dave’s was able to take advantage of the following benefits:

  • They eliminated the day-to-day focus of managing IT. With a fully hosted and managed solution in place, Famous Dave’s can now allocate their in-house talent and skills to focus on core business objectives.
  • They reduced IT spend, as they no longer had to invest capital in refreshing their IT infrastructure.
  • And finally, they ensured high-availability of their applications and data.

“With OneNeck and ReliaCloud FLEX, not only have we been able to reduce management and infrastructure costs, but we’ve also been able to increase the availability of our apps and data, allowing us to keep selling
ribs,” said Robideau.

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