The Challenge
An ERP application can streamline operations. It can also tax in-house IT personnel with support demands. For A-dec, the need was for an expert to provide outsourcing and managed services along with a personalized, synergistic relationship.
The Solution
OneNeck® IT Solutions provided ERP application management, data center security services, database administration, among others. The trust built with A-dec has since led to additional, more complex and remote services, from application integration to WAN/LAN management to consulting.
The Results
A-dec’s IT personnel have transitioned away from day-to-day support and assumed a more strategic approach. As OneNeck continues to learn A-dec’s business and complement its IT staff, the partnership has expanded into a full managed IT services and support relationship.
