A company interested in ERP outsourcing should strongly consider several factors prior to selecting their provider. One of the most important of these is financial viability. OneNeck has achieved profitability in every quarter since our inception in 1997. This ensures our long-term viability as a service provider. Furthermore, it means the decisions our organization makes are based on our long-term vision, rather than a reaction to short-term financial needs.
Below are some of the reasons OneNeck is the leading provider of ERP outsourcing services to mid-market enterprises:
We Have an Impeccable Track Record of Satisfied Customers - OneNeck has provided outsourcing services since 1997. Throughout this time, we have obtained impeccable customer references. We maintain a 99% contract renewal rate compared to an outsourcing industry average of 85%. This is proof of our commitment to provide our customers with exceptional service and long-term stability.
We Offer Tailored Solutions - OneNeck provides an extensive, flexible solution, tailored to the needs of our customers. In addition to providing the highest levels of ERP application support, we can manage all related IT systems. As a result, our customers don't need multiple parties managing their technology; instead they have a single point of accountability for IT issues.
We Provide Strategic Advantage Support - By partnering with OneNeck, our customers are able to focus on accelerating the delivery of vital initiatives in order to achieve strategic advantages in their own markets. OneNeck is an expert at managing ERP environments. We eliminate the need for our customers to spend time with the day-to-day distractions of poor systems availability and stability.
We Provide Higher Levels of Service - Our customers realize significant increases in their overall systems stability within the first three to six months of outsourcing with OneNeck. Additionally, the customer's end-users receive exceptional 24/7 support. In fact, approximately 50% of all issues are resolved by our Support Center while the customer is still on the phone. This translates to sustainability, productivity and efficiency for our customers.
We Allow for Cost Containment and Predictability - Outsourcing enables our customers to maintain predictable IT costs over multiple year agreements, while avoiding many of the typical capital expenditures relative to their technology infrastructure. By budgeting one low monthly fee for the life of the contract, our customers are able to free up capital, operating and depreciation expenses.
We are a Customer Intimate Organization - Since inception, OneNeck prides itself on our customer focused business model. By frequently consulting with our customers we guarantee service expectations are not just met, but are often exceeded. This service oriented strategy ensures that we never lose focus on shared goals. Customer intimacy is, and will continue to be, the foundation of our culture and the governance for our operational practices. Click here to view our customer communications model.
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