|
24x7 Support Center
OneNeck’s support center provides 24 x 7 user support, problem tracking
and issue resolution for all Level 1 and Level 2 issues. These services include:
- Call-logging, triage and call-management services
- Establishing customer-specific call types
- Establishing customer-defined escalation procedures
- Monitoring and troubleshooting scheduled batch and cron jobs
- Providing detailed, monthly call reports and analysis
- Creating and modifying user IDs
- Stopping runaway or hung processes (database, application specific, printer,
UNIX, etc.).
- Assisting callers with software navigation and use
Back
|
