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Frequently Asked Questions |
Our Company
Our Company
- Who is OneNeck? What does OneNeck do?
Founded in 1997 in Scottsdale, AZ, OneNeck has become a leading Enterprise Resource Planning (ERP) outsource provider offering a comprehensive, flexible suite of ERP outsourcing solutions. These solutions are designed specifically to help mid-market companies improve system performance. Because our total solution approach is application independent, we are able to customize solutions regardless of the applications on which a company is running its IT environment. We partner with our customers to leverage those enterprise applications and deliver measurable business benefits. OneNeck is able to provide support 24 hours a day, 7 days a week to thousands of users worldwide from our three data center locations in the US.
The success of OneNeck is a direct result of the experience and dedication of our management team and staff. This team averages more than 24 years of industry, IT, and/or manufacturing management experience. Our executive leadership fosters our corporate culture, which drives the dedication our employees have to exceed our customers expectations.
- How many customers do you support?
OneNeck currently supports 150+ highly satisfied customers at over 950 global sites and is a resource to users worldwide.
Click here for detailed information on customer case studies.
- Describe the market OneNeck serves.
OneNeck focuses on providing tailored solutions for mid-market companies with annual revenues between $50 million and $1 Billion.
As the leading ERP management provider for top tier ERP applications, we pride ourselves on our application expertise. The following are examples of some of our capabilities:
Baan
- Largest Baan outsourcer in the world
- Currently host and support all versions of Baan on variety of databases
- Baan resources and skills concentration second only to Infor itself
Dynamics AX
- One of the first outsourcers to offer end-to-end Axapta hosting solution
- Currently manage the largest hosted Axapta environment in North America
- Employ “Hard to find” MBS certified Axapta experts
JD Edwards
- One of the top independent JDE hosting and management firms in North America
- More than 50 years of combined AS 400 experience
- “Impossible to find” CNC resources with 35+ years of combined experience.
Oracle
- End-to-End Oracle 11i/12 hosting, administration, technical, and functional support
- Innovative offerings including “SaaS-like” model and “Fusion Insurance”
- Certified, world-class Apps DBAs and technical resources
- What type of customer would be a good fit with OneNeck?
The criterion for a prospective OneNeck customer varies greatly. Typically, the more comprehensive solution a prospect considers, the higher the potential value OneNeck offers. For example, a pure co-location requirement is probably best served by a focused co-location provider. However, if the customer is considering managed services as a part of their outsourcing initiative, OneNeck is an excellent fit.
As a general rule, OneNeck's services suit mid-market customers best and we define a mid-market customer as such:
- Revenues: $50M - $1B (sweet spot: $200M - $800M)
- Employees: 200 - 500
- Industry Sector: Manufacturing Distribution, Construction, Retail, Utilities, Food and Beverage, Life Sciences verticals
- IT Environment:
- Use an ERP application as engine or backbone of their system
- Have a moderately complex to very complex IT infrastructure
- Is interested in customized solutions through extended functionality applications (i.e.: CRM, EDI, WMS, etc.) and application development.
- What is OneNeck’s financial condition?
OneNeck is a fast growing privately owned enterprise, and has been profitably run since inception in 1997. The majority of OneNecks revenue, approximately 90%, is derived from long-term contracts, providing little variability in profitability. We recognize that outsourcing mission critical applications with a stable and profitable enterprise is critical for our current and potential customers. As a result, we obtain a financial audit each year by an international accounting firm and are willing to share the results of the audit with any party that requires it.
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