24/7 Support Center

OneNeck’s enterprise application management support center provides 24/7 user support, problem tracking and issue resolution for all Level 1 and Level 2 issues. These services include:

Call-logging, triage and call-management services
Establishing customer-defined escalation procedures
Monitoring and troubleshooting jobs
Providing detailed, monthly call reports and analysis
Creating and modifying user IDs
Stopping runaway or hung processes (database, application specific, printer, O/S, etc.)
Assisting callers with software navigation and use

Contact OneNeck today for more information about our 24/7 Support Center or to learn about infrastructure services, managed hosting, hosted application management and cloud services for your industry.