Desktop Support
OneNeck can provide support for the entire lifecycle of your end user devices. Whether dealing with deployments, break-fix issues or service level agreements our flexible model can be customized to the specific needs of your environment.
OneNeck engineers can be strategically located onsite in your environment as well as off site using remote tools to troubleshoot and diagnose problems over the phone. Our service engineers work closely with you to ensure issues are fixed and documented within established response times.
OneNeck provides desktop support for customers locally and internationally from on-call technicians to weekly support, to a 24/7 support model to fit your organization’s needs.
We can architect a solution that focuses on the critical service delivery aspects of your organization which include measuring and evaluating metrics, specific skill set requirements, leveraging resources whether onsite or remote and queue management.
Our services capabilities include:
Desktop Deployment
- HW/SW Installation or Upgrades
- PC Imaging
- Peripheral Installation and configuration
- Data Transfers
- Client Orientation/Training
Desktop Break-fix
- Perform, Install/Move/Add/Changes (IMAC)
- Hardware Replacement and Repair
- Warranty Coverage
- Depot Model Support (onsite and off)
- Service Level Agreements
- Wireless Support
Asset Management
- Procurement
- HW/SW Inventory
- Labeling Equipment
For more information, download our Desktop and Device Management Services Brochure.
Contact OneNeck today for more information about desktop support or to learn about infrastructure services, managed hosting, hosted application management and cloud services for your industry.