Frequently Asked Questions
Our Company
Who is OneNeck? What does OneNeck do?
Founded in 1997 in Scottsdale, AZ, OneNeck has become a leading hosted application management and managed services provider offering a comprehensive, flexible suite of ERP outsourcing solutions. These solutions are designed specifically to help mid-market companies improve system performance. Because our total solution approach is application independent, we are able to customize solutions regardless of the applications on which a company is running its IT environment. We partner with our customers to leverage those enterprise applications and deliver measurable business benefits. OneNeck, a leading application hosting provider, is able to provide support 24 hours a day, 7 days a week to thousands of users worldwide from our data center locations in the US.
The success of OneNeck is a direct result of the experience and dedication of our management team and staff. This team averages more than 25 years of industry, IT, and/or manufacturing management experience. Our executive leadership fosters our corporate culture, which drives the dedication our employees have to exceed our customers expectations.
Why OneNeck- what’s with the name?
Where are your data centers located?
Who are some of your customers?
How many customers do you support?
OneNeck currently supports 150+ highly satisfied customers at over 950 global sites and is a resource to users worldwide.
- Click here for detailed information on customer case studies.
Describe the market OneNeck serves.
OneNeck, a leading hosted application management and managed services provider, focuses on providing tailored solutions for mid-market companies with annual revenues between $50 million and $1 Billion.
As the leading ERP management provider for top tier ERP applications, we pride ourselves on our application expertise. The following are examples of some of our capabilities:
- Baan
- Largest Baan outsourcer in the world
- Currently host and support all versions of Baan on variety of databases
- Baan resources and skills concentration second only to Infor itself
- Dynamics AX
- One of the first outsourcers to offer end-to-end Axapta hosting solution
- Currently manage the largest hosted Axapta environment in North America
- Employ “Hard to find” MBS certified Axapta experts
- JD Edwards
- One of the top independent JDE hosting and management firms in North America
- More than 50 years of combined AS/400 experience
- “Impossible to find” CNC resources with 35+ years of combined experience.
- Oracle
- End-to-End Oracle 11i/12 hosting, administration, technical, and functional support
- Innovative offerings including “SaaS-like” model and “Fusion Insurance”
- Certified, world-class Apps DBAs and technical resources
What type of customer would be a good fit with OneNeck?
The criterion for a prospective OneNeck customer varies greatly. Typically, the more comprehensive solution a prospect considers, the higher the potential value OneNeck offers. For example, a pure co-location requirement is probably best served by a focused co-location provider. However, if the customer is considering managed services as a part of their outsourcing initiative, OneNeck is an excellent fit.
As a general rule, OneNeck's services suit mid-market customers best and we define a mid-market customer as such:
- Revenues: $50M - $1B (sweet spot: $200M - $800M)
- Employees: 200 - 500
- Industry Sectors: Manufacturing & Distribution, Engineering & Construction, Retail, Private Equity, Energy & Utilities, Food & Beverage, Healthcare & Life Sciences, Public Sector, Professional Services, Non-Profit, and Transportation & Logistics.
- IT Environment:
- Use an ERP application as engine or backbone of their system
- Have a moderately complex to very complex IT infrastructure
- Is interested in customized solutions through extended functionality applications (i.e.: CRM, EDI, WMS, etc.) and application development.
What is OneNeck’s financial condition?
OneNeck is a fast growing privately owned enterprise, and has been profitably run since inception in 1997. The majority of OneNeck’s revenue, approximately 90%, is derived from long-term contracts, providing little variability in profitability. We recognize that outsourcing mission critical applications with a stable and profitable enterprise is critical for our current and potential customers. As a result, we obtain a financial audit each year by an international accounting firm and are willing to share the results of the audit with any party that requires it.
Contact OneNeck today for more information about application hosting. By clicking the following links, you can also find answers to frequently asked questions, meet the OneNeck team, visit our resource library or learn more about our customers.